The shelf life is usually 1 year providing the product is stored in a cool dry place out of direct sunlight. 

We accept returns for products that were incorrectly ordered within 30 days of delivery. They must still be sealed and in resellable condition.. However, customers are responsible for sending the product back at their own expense.

For products that arrive damaged, we will accept returns or exchanges, but the damage must be reported to us within 30 days of the order date.

Please ensure the product is returned in its original packaging where possible.

Our chocolates all contain soya. All of the milk and white chocolates contain dairy; (the dark chocolates do not have dairy added, but they do all have a milk warning.) We do not use other allergens on site or ingredients that may contain other allergens. Nuts are banned from every part of our factory site. Some products are not made by us (eg the marshmallow packs) These Differently branded products have different allergen warnings to the ones we make on site.

Delivery charges vary. Most orders cost £4.50 to ship but some of the heavy items have a charge of £5.99. We do not offer free shipping.

We usually use DPD as our courier for order that weigh 2kg or over. We will normally ship either same day or the next working day.  For orders under 2kg we usually send via Royal Mail 48. In the occasional event we do not have something in stock, (and it will be only a short delay,) then we may hold onto the order for a day or two. This can result in DPD producing a message saying they will deliver the parcel on a given day, and then amending it.

We can ship to the UK and the Republic of Ireland through our website. Trade orders for some of our products can be made via Ankorstore or Faire for international orders.

Yes, we can supply custom labels for most of our product lines. Please contact us for details.

We have a varied range of stockists. Our 1kg bags of flakes and bulk packs of stirrers have proven popular in cafes and restaurants while our smaller retail packs tend to go to farm foods and gift shops. A large amount of our products are sold as 'white label' and appear in a vast range of locations around the country, but under other people's branding.

Last updated: October 14, 2024

This Privacy Policy describes how The Cocoa Counter (the
"Site", "we", "us", or "our") collects,
uses, and discloses your personal information when you visit, use our services,
or make a purchase from www.thecocoacounter.co.uk (the "Site") or
otherwise communicate with us regarding the Site (collectively, the
"Services"). For purposes of this Privacy Policy, "you" and
"your" means you as the user of the Services, whether you are a
customer, website visitor, or another individual whose information we have collected
pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time,
including to reflect changes to our practices or for other operational, legal,
or regulatory reasons. We will post the revised Privacy Policy on the Site,
update the "Last updated" date and take any other steps required by
applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information
about you from a variety of sources, as set out below. The information that we
collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use
information we collect about you to communicate with you, provide or improve or
improve the Services, comply with any applicable legal obligations, enforce any
applicable terms of service, and to protect or defend the Services, our rights,
and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you
depends on how you interact with our Site and use our Services. When we use the
term "personal information", we are referring to information that
identifies, relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal information we
collect.

Information We Collect Directly from You

Information that you directly submit to us through our
Services may include:

Contact
details including your name, address, phone number, and email.

Order
information including your name, billing address, shipping address,
payment confirmation, email address, and phone number.

Account
information including your username, password, security questions and
other information used for account security purposes.

Customer
support information including the information you choose to include in
communications with us, for example, when sending a message through the
Services.

Some features of the Services may require you to directly
provide us with certain information about yourself. You may elect not to
provide this information, but doing so may prevent you from using or accessing
these features.

Information We Collect about Your Usage

We may also automatically collect certain information about
your interaction with the Services ("Usage Data"). To do this,
we may use cookies, pixels and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and
your account, including device information, browser information, information
about your network connection, your IP address and other information regarding
your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third
parties, including from vendors and service providers who may collect
information on our behalf, such as:

Companies
who support our Site and Services, such as Shopify.

Our
payment processors, who collect payment information (e.g., bank account,
credit or debit card information, billing address) to process your payment
in order to fulfill your orders and provide you with products or services
you have requested, in order to perform our contract with you.

When
you visit our Site, open or click on emails we send you, or interact with
our Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking
technologies such as pixels, web beacons, software developer kits,
third-party libraries, and cookies.

Any information we obtain from third parties will be treated
in accordance with this Privacy Policy. Also see the section below, Third
Party Websites and Links.

How We Use Your Personal Information

Providing
Products and Services. We use your personal information to provide you
with the Services in order to perform our contract with you, including to
process your payments, fulfill your orders, to send notifications to you
related to your account, purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account, to
arrange for shipping, facilitate any returns and exchanges and other
features and functionalities related to your account. We may also enhance
your shopping experience by enabling Shopify to match your account with
other Shopify services that you may choose to use. In this case, Shopify
will process your information as set forth in its Privacy Policy and
Consumer Privacy Policy.

Marketing
and Advertising. We may use your personal information for marketing
and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to
show you advertisements for products or services. This may include using
your personal information to better tailor the Services and advertising on
our Site and other websites. If you are an EEA resident, the legal basis
for these data processing activities is our legitimate interest in selling
our products, according to Art. 6 (1) (f) GDPR.

Security
and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or
malicious activity. If you choose to use the Services and register an
account, you are responsible for keeping your account credentials safe. We
highly recommend that you do not share your username, password, or other
access details with anyone else. If you believe your account has been
compromised, please contact us immediately. If you are an EEA resident,
the legal basis for these data processing activities is our legitimate
interest in keeping our website secure for you and other customers,
according to Art. 6 (1) (f) GDPR.

Communicating
with You and Service Improvement. We use your personal information to
provide you with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide
effective services to you, and to maintain our business relationship with
you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific
information about the Cookies that we use related to powering our store with
Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and our Services (including to
remember your actions and preferences), to run analytics and better understand
user interaction with the Services (in our legitimate interests to administer,
improve and optimize the Services). We may also permit third parties and
services providers to use Cookies on our Site to better tailor the services,
products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but
you can choose to set your browser to remove or reject Cookies through your
browser controls. Please keep in mind that removing or blocking Cookies can
negatively impact your user experience and may cause some of the Services,
including certain features and general functionality, to work incorrectly or no
longer be available. Additionally, blocking Cookies may not completely prevent
how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal
information to third parties for contract fulfillment purposes, legitimate
purposes and other reasons subject to this Privacy Policy. Such circumstances
may include:

With
vendors or other third parties who perform services on our behalf (e.g.,
IT management, payment processing, data analytics, customer support, cloud
storage, fulfillment and shipping).

With
business and marketing partners to provide services and advertise to you.
Our business and marketing partners will use your information in
accordance with their own privacy notices.

When
you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your
use of social media widgets or login integrations, with your consent.

With
our affiliates or otherwise within our corporate group, in our legitimate
interests to run a successful business.

In
connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any
applicable terms of service, and to protect or defend the Services, our
rights, and the rights of our users or others.

We disclose the following categories of personal information
and sensitive personal information about users for the purposes set out above
in "How we Collect and Use your Personal Information" and "How
we Disclose Personal Information":

Category

Categories of Recipients

Identifiers
such as basic contact details and certain order and account information

Commercial
information such as order information, shopping information and customer
support information

Internet
or other similar network activity, such as Usage Data

Geolocation
data such as locations determined by an IP address or other technical
measures

Vendors
and third parties who perform services on our behalf (such as Internet
service providers, payment processors, fulfillment partners, customer
support partners and data analytics providers)

Business
and marketing partners

Affiliates

We do not use or disclose sensitive personal information
without your consent or for the purposes of inferring characteristics about
you.

With your consent we share personal information for the
purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our Site may provide links to websites or other online
platforms operated by third parties. If you follow links to sites not
affiliated or controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the accuracy,
completeness, or reliability of information found on these sites. Information
you provide on public or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by other users of
the Services and/or users of those third-party platforms without limitation as
to its use by us or by a third party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we
do not knowingly collect any personal information about children. If you are
the parent or guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out below to
request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not
have actual knowledge that we “share” or “sell” (as those terms are defined in
applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee “perfect security.” In addition, any
information you send to us may not be secure while in transit. We recommend
that you do not use insecure channels to communicate sensitive or confidential
information to us.

How long we retain your personal information depends on
different factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations, resolve
disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the
rights listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.

Right
to Access / Know: You may have a right to request access to personal
information that we hold about you, including details relating to the ways
in which we use and share your information.

Right
to Delete: You may have a right to request that we delete personal
information we maintain about you.

Right
to Correct: You may have a right to request that we correct inaccurate
personal information we maintain about you.

Right
of Portability: You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a
third party, in certain circumstances and with certain exceptions.

Right
to Opt out of Sale or Sharing or Targeted Advertising: You may have a
right to direct us not to "sell" or "share" your
personal information or to opt out of the processing of your personal
information for purposes considered to be "targeted
advertising", as defined in applicable privacy laws. Please note that
if you visit our Site with the Global Privacy Control opt-out preference
signal enabled, depending on where you are, we will automatically treat
this as a request to opt-out of the "sale" or
"sharing" of information for the device and browser that you use
to visit the Site.

Restriction
of Processing: You may have the right to ask us to stop or restrict
our processing of personal information.

Withdrawal
of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.

Appeal:
You may have a right to appeal our decision if we decline to process your
request. You can do so by replying directly to our denial.

Managing
Communication Preferences: We may send you promotional emails, and you
may opt out of receiving these at any time by using the unsubscribe option
displayed in our emails to you. If you opt out, we may still send you
non-promotional emails, such as those about your account or orders that
you have made.

You may exercise any of these rights where indicated on our
Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of
these rights. We may need to collect information from you to verify your
identity, such as your email address or account information, before providing a
substantive response to the request. In accordance with applicable laws, you
may designate an authorized agent to make requests on your behalf to exercise
your rights. Before accepting such a request from an agent, we will require
that the agent provide proof you have authorized them to act on your behalf,
and we may need you to verify your identity directly with us. We will respond
to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal
information, please contact us using the contact details provided below. If you
are not satisfied with our response to your complaint, depending on where you
live you may have the right to appeal our decision by contacting us using the
contact details set out below, or lodge your complaint with your local data
protection authority. For the EEA, you can find a list of the responsible data
protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your
personal information outside the country you live in. Your personal information
is also processed by staff and third party service providers and partners in
these countries.

If we transfer your personal information out of Europe, we
will rely on recognized transfer mechanisms like the European Commission's
Standard Contractual Clauses, or any equivalent contracts issued by the
relevant competent authority of the UK, as relevant, unless the data transfer
is to a country that has been determined to provide an adequate level of
protection.

Contact

Should you have any questions about our privacy practices or
this Privacy Policy, or if you would like to exercise any of the rights
available to you, please call or email us at info@pendragondrinks.co.uk or
contact us at john street cocoa works, llandudno, WLS, ll30 2ab, GB.

For the purpose of applicable data protection laws and if
not explicitly stated otherwise, we are the data controller of your personal
information.

 

 

We have a 30-day return policy, which means you have 30 days
after receiving your item to request a return.



To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.



To start a return, you can contact us at shipping@pendragondrinks.co.uk.
Please note that returns will need to be sent to the following address: John
Street Cocoa Works, John Street, Llandudno. LL30 2AB



If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.



You can always contact us for any return question at shipping@pendragondrinks.co.uk.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right. We only accept refunds for items with objective
faults. Damages must be reported within 30 days of receiving the order. 

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products). We also do not
accept returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.



Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

Exchanged must be confirmed via email first. The product must be in resellable
condition. The customer is responsible for the shipping and its costs. The
fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the
European Union, you have the right to cancel or return your order within 14
days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and in
its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too.

If more than 15 business days have passed since we’ve approved your return,
please contact us at shipping@pendragondrinks.co.uk.

OVERVIEW
This website is operated by Pendragon Drinks Ltd using the trading name of The Cocoa Counter. Throughout the site, the terms “we”, “us” and “our” refer to The Cocoa Counter. The Cocoa Counter offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Cocoa Counter, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Cocoa Counter and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at shipping@pendragondrinks.co.uk.
Our contact information is posted below:
Pendragon Drinks Ltd 
shipping@pendragondrinks.co.uk
John Street Cocoa Works, John Street, Llandudno, LL30 2AB
01492 233159

 

We can produce large quantities of hot chocolate flakes and stirrers fairly easily. We do not manufacture other product lines on quite the same scale at the moment.